Privacy Policy for cj44

1. Introduction

Welcome to cj44. This Privacy Policy ("Policy") describes how cj44 ("we", "us", "our", "the Company") collects, processes, stores, and protects the personal data of individuals ("you", "your", "Player", "User") who access or use the cj44 website and associated online gaming and betting services (collectively, the "Service").

cj44 is an online casino and sports betting platform serving the Bangladesh market. All gaming and betting activity on the platform is conducted in Bangladeshi Taka (৳ BDT). We are committed to handling your personal information with the care, transparency, and respect it deserves.

This Policy should be read alongside our Terms & Conditions and any game-specific or promotion-specific rules published on the platform. Together, these documents form the complete agreement governing your use of cj44.

All references to personal data in this Policy are to information that identifies, or could reasonably be used to identify, a living individual. Anonymous, aggregated, or de-identified data that cannot reasonably be used to identify you is not considered personal data for the purposes of this Policy.

2. Data We Collect

cj44 collects several categories of personal data in the course of providing the Service. The specific data collected depends on how you interact with the platform and at what stage of your account lifecycle you are at.

We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health data, or biometric data, except where this information is incidentally included in identity documents you submit for KYC purposes — in which case it is processed only to the extent necessary for verification and is not retained beyond that purpose.

3. How We Collect Your Data

cj44 collects your personal data through three primary channels:

• Direct provision by you: This includes information you enter when registering an account, completing identity verification, making deposits or withdrawals, contacting support, participating in promotions, or providing feedback. You choose to provide this data and understand that without it, certain features of the Service may not be available.
• Automated technical collection: When you visit and use the cj44 platform, our servers and analytics systems automatically record technical and usage data about your session. This includes your IP address, device fingerprint, browser characteristics, and in-session activity. This data is collected via server logs, cookies, pixel tags, and similar tracking technologies (see Section 7 for full details).
• Third-party sources: Where permitted, cj44 may receive supplementary information about you from fraud prevention agencies, identity verification service providers, and payment processing partners. This data is used solely to verify your identity, screen for financial crime risk, or confirm the legitimacy of payment transactions. We do not purchase personal data lists from data brokers.

4. Why We Use Your Data

cj44 uses the personal data it collects for the following defined purposes. We do not use your data for any purpose that is incompatible with those listed here without first obtaining your explicit consent or updating this Policy.

• Account creation and management: To register your account, maintain your player profile, and authenticate your identity when you log in.
• Age and identity verification (KYC): To confirm that you meet the minimum age requirement of 21 years and to verify that the information you have provided is accurate, in compliance with responsible gaming and anti-fraud obligations.
• Transaction processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank channels), record transaction histories, and reconcile account balances in BDT.
• Service delivery: To enable you to access and play casino games, place sports bets, participate in promotions, and use all other features of the cj44 platform.
• Bonus and promotion administration: To track wagering requirements, determine bonus eligibility, apply promotional credits, and ensure fair and consistent application of promotion terms.
• Customer support: To respond to your queries, resolve account issues, handle complaints, and provide assistance through our 24/7 support team.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, underage access, and any other prohibited conduct on the platform.
• Responsible gaming: To monitor patterns of gaming behaviour that may indicate problem gambling, enforce self-exclusion and deposit limit settings, and proactively reach out to players who may benefit from responsible gaming support.
• Legal and regulatory compliance: To meet our obligations under applicable law, including anti-money laundering (AML) requirements, record-keeping obligations, and responding to lawful requests from government or law enforcement authorities.
• Platform improvement: To analyse aggregated usage data, identify technical issues, improve game performance, and develop new features that better serve our players.
• Marketing communications (with consent): To send you promotional emails, bonus notifications, and seasonal offers (such as BPL, Eid, and Pohela Boishakh promotions) where you have opted in to receive such communications. You may opt out at any time.

5. Legal Bases for Processing

cj44 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are:

• Performance of a contract: Processing that is necessary to enter into and fulfil our agreement with you — including account registration, transaction processing, and service delivery — is carried out on the basis that it is required to perform the contract between us.
• Legal obligation: Certain processing activities — such as identity verification, anti-money laundering checks, and maintenance of financial records — are required by applicable law and are carried out on the basis of legal compliance.
• Legitimate interests: Where processing is not strictly required by law or contract but is carried out to pursue cj44's legitimate business interests — such as fraud detection, platform security, responsible gaming monitoring, and analytical improvement of the Service — we rely on our legitimate interest, provided it does not override your fundamental data rights.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we rely on your freely given and specific consent. You have the right to withdraw consent at any time, and doing so will not affect the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Data

cj44 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processing partners: When you make a deposit or withdrawal, we share the necessary transaction details with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard). These providers operate under their own privacy frameworks and are independently responsible for the data they receive in their role as payment processors.
• Identity verification providers: To fulfil our KYC obligations, we may share your identity documents and personal information with specialist third-party identity verification services. These providers are contractually bound to process your data only for the purposes of verification.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your player identifier and session data in order to deliver game content and record game outcomes. They do not receive your full personal profile or financial data.
• Fraud prevention and AML agencies: We may share data with recognised fraud prevention and anti-money laundering organisations where we have reasonable grounds to suspect fraudulent or criminal activity. Sharing in this context is a legal obligation.
• Law enforcement and regulatory authorities: Where required by law, court order, or a legitimate regulatory request, cj44 will disclose personal data to the relevant authority. We will only do so to the extent the law requires and will seek to notify you where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of cj44's assets, your personal data may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on the platform prior to such a transfer taking place.

7. Cookies & Tracking Technologies

cj44 uses cookies and similar tracking technologies to operate the platform effectively, personalise your experience, and gather analytical data about how the Service is used. A cookie is a small text file placed on your device when you visit a website; it enables the site to recognise your device on return visits and store preferences or session information.

The categories of cookies used by cj44 are as follows:

You can manage or disable non-essential cookies at any time through your browser's settings. Please note that disabling certain cookies may affect the functionality of the cj44 platform. Instructions for managing cookies in major browsers are available through the browser's own help documentation.

8. Data Retention

cj44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, in order to comply with anti-money laundering record-keeping requirements.
• Financial transaction data: Retained for a minimum of 5 years from the date of each transaction, consistent with standard financial record-keeping obligations.
• Gaming and betting records: Retained for a minimum of 3 years following account closure to support dispute resolution and responsible gaming assessments.
• Support communications: Retained for 2 years from the date of each interaction, to support ongoing account management and complaint resolution.
• Technical and usage logs: Retained for up to 12 months from collection, after which they are anonymised or deleted.
• Self-exclusion records: Retained indefinitely to ensure that self-excluded players cannot re-register on the platform during or after an exclusion period.
• Marketing consent records: Retained until consent is withdrawn and for a period of 2 years thereafter as evidence of historical consent status.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised. Where full deletion is not immediately practicable due to backup systems or legal holds, data is quarantined from active use until deletion is complete.

9. Data Security

cj44 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the cj44 platform, ensuring that your credentials, financial data, and personal information are protected in transit.
• Encrypted storage of sensitive personal and financial data fields at rest within our secure database infrastructure.
• Role-based access controls that restrict access to personal data to only those cj44 staff members whose job function requires it, with all access logged and regularly audited.
• Two-factor authentication available for player accounts to add an additional layer of login security beyond username and password.
• Continuous security monitoring of the platform infrastructure, including intrusion detection systems and automated alerting for anomalous activity patterns.
• Regular penetration testing and security assessments conducted by independent technical specialists to identify and remediate potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a personal data breach that poses a risk to your rights, cj44 will notify affected players and relevant authorities as required by applicable law, without undue delay.

10. Your Rights

As a player on the cj44 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of access: You have the right to request a copy of the personal data cj44 holds about you, along with information about how and why it is being processed.
• Right to rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. Note that we may be required to retain certain data to comply with legal obligations (see Section 8).
• Right to restriction of processing: You may request that we limit the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing pending verification of our legitimate grounds.
• Right to data portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

cj44 will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or refuse to act on the request, and will explain our reasoning in writing.

11. Children & Minors

The cj44 platform is strictly intended for adults aged 21 years and above. cj44 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Our registration process includes age verification steps designed to prevent underage access.

If cj44 discovers that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the originating payment method.

Parents and guardians who believe that a minor in their care has registered on the cj44 platform are encouraged to contact us at [email protected] immediately. We will investigate and take appropriate action as a matter of priority. We also recommend the use of device-level parental control software to restrict access to online gambling platforms.

12. Third-Party Links

The cj44 platform may contain links to third-party websites or services — for example, payment provider portals or game studio information pages. This Privacy Policy applies solely to data collected and processed by cj 44 directly. cj44 is not responsible for the privacy practices or data handling policies of any third-party websites or services that you access via links from our platform.

We strongly encourage you to review the privacy policy of any third-party website before submitting personal information to it. The presence of a link on the cj44 platform does not constitute an endorsement of that website's privacy practices or data security standards.

Game content delivered within the cj44 platform by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operates within embedded iframes or integrated APIs. These providers may collect limited technical data (such as session identifiers and game event logs) in order to deliver and record game outcomes. Their data practices are governed by their own privacy frameworks, and cj44 recommends reviewing the relevant provider's privacy documentation if you have specific concerns.

13. Policy Updates

cj44 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, business operations, or data processing practices. When a material change is made, we will:

• Update the "Last Updated" date at the top of this page to reflect the date of revision.
• Post a notice on the cj44 platform informing players that the Privacy Policy has been updated.
• Where changes are significant and affect how we use your personal data in a material way, send a notification to the email address registered on your account at least 14 days before the changes take effect.

Your continued use of the cj44 platform after a Privacy Policy update has been published constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you should stop using the Service and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how cj44 protects and uses your personal data. Previous versions of this Policy are available on request by contacting us at [email protected].

14. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way cj44 processes your personal data, please contact our dedicated data privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "Data Rights Request" or "Privacy Policy Enquiry"
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response time: Within 30 days for data rights requests; within 48 hours for general privacy enquiries
• Language: English

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please use the subject line "Responsible Gaming Request" to ensure your message is directed to our player welfare team. You may also visit our Responsible Gaming page for full details of the tools and support available to you.